Privacy Policy

1. Introduction

This Privacy Policy describes how TechTrio Automation (“TechTrio”, “we”, “us”, or “our”) collects, uses, stores, and discloses personal information when you visit our websites, use our products or services, communicate with us, or otherwise interact with us (collectively, the “Services”).

By using the Services, you acknowledge this Policy. If you do not agree, please discontinue use and contact us using the details in Section 15.

For our general website terms (including limitations of liability and dispute resolution), see our Terms of Service.

2. Data controller

The data controller responsible for personal information processed in connection with the Services is TechTrio Automation, with offices in Ahmedabad and Mehsana, Gujarat, India. Primary contact: info@techtrio.net.

3. Information we collect

We collect information depending on how you interact with us. Common categories include:

We aim to collect only what is reasonably necessary for the purposes described in this Policy.

4. How we use information

We use personal information for purposes such as:

• Providing, operating, and improving the Services (including SaaS products where applicable)
• Responding to enquiries, proposals, and support requests
• Project delivery, invoicing, accounting, and legal compliance (including tax records)
• Security, fraud prevention, abuse detection, and protecting our rights
• Analytics to understand product/website performance and user journeys
• Communications you consent to receive (you may opt out of marketing where applicable)
• Complying with law, regulatory requests, and lawful orders

5. Legal bases (where applicable)

Depending on jurisdiction, we may rely on one or more of the following legal bases: contract (to perform our agreement with you), legitimate interests (to secure and improve our Services, provided those interests are not overridden by your rights), consent (where required, e.g., certain cookies/marketing), and legal obligation.

6. Cookies & similar technologies

We use cookies and similar technologies to enable core website functionality, remember preferences, measure traffic, and improve reliability. You can control cookies through your browser settings; disabling some cookies may impact site functionality.

Where we use analytics tools (such as Vercel Web Analytics or similar), we configure them to minimise personal data collection and use aggregated insights where possible.

7. Service providers & disclosures

We may share information with trusted vendors who assist us, such as:

• Cloud hosting, infrastructure, and email delivery providers
• Analytics and observability tools
• Customer support and CRM tooling (where used)
• Payment processors for collecting fees (see Section 8)

We may also disclose information if required by law, to enforce our terms, to protect users, or in connection with a merger, acquisition, or asset sale (with appropriate safeguards).

8. Payments (Razorpay)

When you pay us online, payments may be processed by Razorpay (or another processor we designate). Card/UPI/netbanking details are handled by the payment processor under their security standards; we do not store full payment card numbers on our servers.

Razorpay’s processing of payment data is governed by Razorpay’s policies and terms. We encourage you to review Razorpay’s documentation at razorpay.com.

9. Retention

We retain personal information for as long as needed to fulfil the purposes described in this Policy, comply with legal obligations (including bookkeeping/tax), resolve disputes, and enforce agreements. Retention periods vary by record type and legal requirements.

10. Security

We implement reasonable administrative, technical, and organisational measures designed to protect personal information. No method of transmission or storage is 100% secure; we encourage you to use strong passwords and protect access credentials you receive from us.

11. Your rights & choices

Depending on your location, you may have rights to access, correct, update, delete, or restrict certain processing of your personal information, and to object to certain processing (including direct marketing).

In India, the Digital Personal Data Protection Act, 2023 (“DPDP Act”) provides certain rights for digital personal data, subject to applicable exemptions and procedures. If you are in the EU/UK, GDPR-style rights may also apply where we process personal data subject to those laws.

To exercise rights, contact info@techtrio.net. We may need to verify your identity before responding.

12. International transfers

We operate from India and may use service providers in other countries. Where personal information is transferred across borders, we take steps consistent with applicable law (including contractual safeguards where required).

13. Grievance officer (India)

If you have concerns about our processing of personal data under Indian law, you may contact our Grievance Officer at info@techtrio.net with the subject line “Privacy grievance”. We will endeavour to acknowledge and address complaints in line with applicable timelines and requirements.

14. Children

Our Services are not directed to children under 16 (or the minimum age required in your jurisdiction). If you believe we have collected information from a child, please contact us and we will take appropriate steps to delete it.

15. Changes to this Policy

We may update this Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Where changes are material, we may provide additional notice (such as a banner or email, where appropriate).

16. Contact

For privacy questions, requests, or complaints, contact:

TechTrio Automation
Email: info@techtrio.net
Phone: +91 96015 03959
Offices: Ahmedabad & Mehsana, Gujarat, India (addresses listed on our website footer).

This Policy is provided for transparency and operational clarity. It is not legal advice. For regulated use cases, sector-specific obligations, or contractual requirements, consult qualified counsel.