Online Reputation Management
Control
what Google shows about you.
Monitor, protect, and improve your brand reputation while surfacing actionable insights from your data.
What we do
ORM Services
Comprehensive reputation management — from monitoring to suppression to active growth of your brand's online standing.
Google Review Management
Monitor, respond to, and strategically manage your Google reviews to build trust and improve your local search ranking.
- Daily monitoring of new reviews with instant alert notifications
- Professional, on-brand responses written and posted within 24 hours
- Flag policy-violating reviews for removal directly with Google support
- Star rating trend reports showing improvement over time
Reputation Monitoring
24/7 monitoring across Google, social media, news sites, and review platforms. Know what's being said the moment it's posted.
- Monitors 50+ sources: Google, social platforms, forums, news sites, and blogs
- Real-time alerts sent to Slack or email the moment your brand is mentioned
- Sentiment scoring — positive, neutral, and negative categorised automatically
- Weekly trend reports showing share of voice and sentiment evolution
Negative Content Suppression
Push negative search results off page one by creating and optimising authoritative positive content that dominates Google.
- SEO-optimised articles, press releases, and profile pages built to rank fast
- Strategic link-building to accelerate positive content to page one
- Suppresses negative results without any black-hat or risky tactics
- Tracks SERP positions weekly and adjusts content strategy accordingly
Review Generation Campaigns
Automated campaigns that invite satisfied customers to leave reviews on Google, Trustpilot, and industry-specific platforms.
- Post-purchase and post-service review request sequences via email and WhatsApp
- Directs happy customers to Google; catches unhappy ones with internal feedback
- Multi-platform targeting: Google, Trustpilot, JustDial, and Glassdoor
- Tracks review volume, velocity, and average rating with monthly reporting
Brand Mention Tracking
Real-time alerts every time your brand, product, or key executives are mentioned anywhere online — act before it escalates.
- Tracks brand name, product names, founder names, and key competitors
- Instant escalation alerts for high-risk mentions — news outlets and viral posts
- Monitors dark social and forum mentions often missed by standard tools
- Monthly share-of-voice comparison against up to 5 competitor brands
Competitor Analysis
Track competitor reputation trends, benchmark your sentiment scores, and identify opportunities to outrank them in trust.
- Monthly competitive reputation benchmarking across review platforms
- Identifies gaps in competitor online presence you can exploit
- Tracks competitor review velocity and response rate for strategic insight
- Delivers actionable positioning recommendations based on competitor weaknesses
Our stack
Tools We Use
Best-in-class monitoring and analytics platforms — plus custom dashboards built specifically for your brand.
4.8 / 5
Avg Client Rating After 6 Months
90 days
Reputation Recovery Turnaround
50+
Negative Reviews Suppressed
3 Platforms
Monitored 24/7
Our process
From audit to dominance
Brand Audit
Complete audit of your current online presence — Google results, reviews, social mentions, and sentiment analysis.
Strategy
A bespoke ORM roadmap: what to suppress, amplify, monitor, and build — with clear timelines and KPIs.
Active Management
Continuous execution: responding to reviews, publishing positive content, monitoring mentions, running review campaigns.
Monthly Reporting
Detailed monthly reports covering review growth, sentiment trends, SERP changes, and next-month action plan.
Got questions?
Frequently Asked
Real results
Case Studies
Client names anonymised. Results are real.
Restaurant — Ahmedabad
Review RecoveryChallenge
Dropped to 3.1 stars on Google after a social media controversy went viral, causing a sharp drop in walk-in footfall.
Result
Recovered to 4.6 stars in 90 days, 220+ new reviews generated, online bookings up 40%.
4.6 / 5recovered in 90 days
IT Services Firm — Hyderabad
Employer BrandChallenge
12 negative Glassdoor reviews were consistently hurting quality recruitment — candidates citing them during interview drop-offs.
Result
Suppressed negative reviews, average Glassdoor rating improved from 2.8 to 4.1 stars, quality job applications up 35%.
35%more quality applications
Pricing
Choose your plan
Cancel anytime. No contracts. Just results.
Starter
₹15,000
per month
For businesses starting their ORM journey
- Review monitoring & alerts
- Review request campaigns
- Google Business management
- Monthly performance report
- Response templates & guidance
Growth
₹30,000
per month
For brands serious about their reputation
- Everything in Starter
- Negative content suppression
- Competitor reputation tracking
- Brand mention monitoring
- Bi-weekly strategy calls
Enterprise
₹60,000
per month
Full ORM + PR + analytics dashboard
- Everything in Growth
- Full PR content strategy
- Custom analytics dashboard
- Crisis management protocol
- Dedicated ORM strategist
Ready to take control of your reputation?
Get a free brand audit. We'll show you exactly what Google is saying about you — and how to fix it.
Protect your reputationGoogle reviews
Verified feedback from businesses we ship for — same profiles you'd see on Maps.
Based on 47+ public reviews
Rajan Mehta
CEO, RetailMax
2 weeks ago
“TechTrio completely transformed our digital presence. Their AI chatbot now handles 80% of our customer queries automatically. Adarsh and his team are genuinely exceptional.”
Priya Shah
Founder, GreenLeaf Organics
1 month ago
“We went from zero online presence to 15,000 monthly visitors in 7 months. The SEO and content team really knows their stuff. Highly recommend!”
Amit Patel
MD, CarePlex Clinics
3 weeks ago
“The WhatsApp automation they built saves our staff 4 hours every day. Appointment booking is now 90% automated. Best investment we've made.”
Sneha Joshi
CTO, Finova Tech
5 weeks ago
“Adarsh's team built our entire mobile app in 6 weeks. Clean code, great communication, zero excuses. Will definitely work with them again.”
Vikram Desai
Owner, Desai Logistics
2 months ago
“IMS has completely solved our invoicing chaos. GST compliance, automated reminders, everything works perfectly. Support is always responsive.”
Nisha Kapoor
Marketing Head, EduBridge
6 weeks ago
“Their paid ads team got us 6.8x ROAS on our first campaign. They genuinely care about results, not just running ads.”
Let's build something great together.
Book a free strategy call or drop us a message. We typically respond within 4 hours.
- info@techtrio.net
- +91 96015 03959
- Offices: Ahmedabad & Mehsana, Gujarat