1. Overview & scope
This Refund Policy explains when and how TechTrio Automation (“TechTrio”, “we”, “us”, “our”) issues refunds for payments made to us. It applies to payments collected through our website and checkout flows, including the paid strategy-session booking fee, TechTrio IMS subscriptions, and custom services — except where a separate signed agreement (a master services agreement, statement of work, or order form) states otherwise.
This policy works together with our Terms of Service, Privacy Policy, and Cancellation Policy. Where a signed contract conflicts with this page, the signed contract controls.
2. Payments & supported methods (Razorpay)
Online payments to TechTrio are processed securely through Razorpay, an RBI-authorised payment aggregator. We do not store your full card number, UPI PIN, or netbanking credentials on our servers — these are handled by Razorpay and the issuing bank under PCI-DSS standards. Razorpay supports 100+ payment methods, including:
- Cards — Visa, Mastercard, American Express, RuPay, and Diners Club International credit, debit, and prepaid cards (domestic and, where enabled, international).
- UPI — BHIM, Google Pay, PhonePe, Paytm, Amazon Pay, and other UPI apps; plus UPI AutoPay for recurring subscriptions.
- Netbanking — 50+ Indian banks, including HDFC Bank, ICICI Bank, State Bank of India, Axis Bank, Kotak Mahindra Bank, IndusInd Bank, Yes Bank, IDFC FIRST Bank, Punjab National Bank, Bank of Baroda, Canara Bank, Union Bank of India, Federal Bank, and many more.
- Wallets — MobiKwik, Freecharge, Airtel Money, JioMoney, Ola Money, PayZapp, and similar wallets.
- EMI & Pay Later — credit-card EMI, debit-card EMI, and cardless EMI (HDFC Bank, ICICI Bank, Kotak, Bank of Baroda, IDFC FIRST, Federal Bank, ZestMoney/Axio, and others), plus Pay Later options such as ICICI PayLater, HDFC FlexiPay, LazyPay, and Simpl.
The exact list of cards, banks, and methods available at checkout is determined by Razorpay and can change at any time. The current, authoritative list is maintained by Razorpay at razorpay.com/docs/payments/payment-methods. Refunds are always returned to the original payment method used for the purchase.
3. ₹49 strategy-session booking fee
The ₹49 strategy-session fee is a nominal booking and scheduling charge. Because the amount secures a confirmed slot and our team’s preparation time:
- The ₹49 fee is non-refundable once the session has been delivered, or where you do not attend a confirmed slot without rescheduling in advance (a “no-show”).
- You may reschedule free of charge by contacting us before your booked time — see our Cancellation Policy.
- If TechTrio cancels or is unable to hold your session and we cannot agree on a new time, the ₹49 fee is refunded in full.
4. TechTrio IMS subscriptions — 5-day refund window
TechTrio IMS (our Invoice Management System SaaS, hosted at ims.techtrio.net) is sold on a subscription basis. For IMS subscriptions we offer a 5-day refund (return) window:
- You may request a full refund of your subscription fee within 5 calendar days of your initial subscription payment (your first paid term on a plan).
- To qualify, send your request from the email associated with your IMS account, or cancel from within the IMS billing dashboard, within the 5-day window. See How to request a refund below.
- After the 5-day window has passed, subscription fees for the current term are non-refundable. You can still cancel to stop future billing — your access continues until the end of the paid term (see our Cancellation Policy).
- Renewals (including auto-renewals) and partial/unused periods after the 5-day window are not eligible for a refund, except where required by law.
- Add-ons, one-time setup, data-migration, or implementation fees, and any usage-based charges already incurred are non-refundable unless stated otherwise in writing.
IMS has its own pricing, billing, and account flows inside the app. The 5-day window is calculated from your first successful subscription payment, not from each renewal.
5. Custom services & project work
Custom engagements — software development, design, marketing, automation, integrations, consulting, and retainers — are governed by the applicable quote, statement of work (SOW), or order form. Unless that document says otherwise:
- Deposits, mobilisation fees, and amounts for work already performed or milestones delivered are non-refundable.
- Third-party costs we incur on your behalf (ad spend, licences, hosting, domains, paid APIs, stock assets) are non-refundable once committed or consumed.
- Refunds for partially completed work, if any, are pro-rated against work delivered and are handled per the SOW.
6. How approved refunds are processed
Approved refunds are issued through Razorpay to the original payment method used for the transaction. We cannot redirect a refund to a different card, account, or instrument.
- Normal refunds are initiated by us promptly and typically reflect in your account within 5–10 business days, depending on your bank or card issuer’s processing time.
- Where instant refunds are supported for your payment method (for example UPI or eligible cards), the amount may reflect within minutes to 24 hours.
- Refunds are made in Indian Rupees (INR). Any currency-conversion difference or bank charges are set by your bank, not by TechTrio.
7. Failed, duplicate & unauthorised payments
If you were charged but your booking, subscription, or order did not complete, or you were charged more than once for the same purchase, contact us with the payment reference. Verified duplicate or failed-transaction charges are refunded in full. Amounts that a bank places on “hold” for a failed payment are usually released automatically by the bank within a few business days.
8. How to request a refund
To request a refund, email us at info [at] techtrio dot net with:
- The Razorpay Payment ID / Order ID (from your receipt or confirmation email);
- The name and email used at checkout (or your IMS account email);
- The product or service (e.g. ₹49 session, IMS subscription, project invoice); and
- A short reason for the request.
We aim to acknowledge refund requests within 2 business days and to approve or decline eligible requests within 5–7 business days. Time-bound windows (such as the IMS 5-day window) are measured from the original payment date, so please contact us as early as possible.
9. Chargebacks & disputes
Please contact us before raising a chargeback with your bank — most issues are resolved faster directly. If a chargeback is filed, we may share transaction records and correspondence with Razorpay and the bank to respond to the dispute. Fraudulent or bad-faith chargebacks may lead to suspension of services.
10. Contact
Questions about refunds: info [at] techtrio dot net
Phone: +91 96015 03959
Offices: Ahmedabad & Mehsana, Gujarat, India (see website footer).
This Refund Policy is a general website policy and is governed by the laws of India. A separate signed agreement (MSA, SOW, or order form) may override or supplement it for paid engagements. See our Terms of Service for governing law and dispute resolution.